Refund policy

We have a 20-day return policy, which means you have 20 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at williampenner70@gmail.com or call 226 791 4513. If your return is accepted, we will send you a prepaid return shipping label, along with instructions on how and where to send your package. Williams Co. pays the cost of return shipping. Items sent back to us without first requesting a return will not be accepted.

We ship within Ontario only.

Damages and problems

Please check your order when it arrives and contact us straight away if the item is damaged, or if you have received the wrong item, so that we can put it right.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will let you know once we have received and inspected your return, and tell you whether the refund was approved. If it is approved, you will be refunded automatically on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at williampenner70@gmail.com or call 226 791 4513.